Cancellation Policy

Last updated: 28/02

We understand that plans may change, and we strive to accommodate your needs with a fair cancellation policy.

Order Cancellation

• You may request a cancellation within 12 hours of placing your order for a full refund.

• After 12 hours, your order may have already been processed, and cancellation may no longer be possible.

• Once an order has been shipped, it cannot be canceled.

To request a cancellation, please contact us as soon as possible at support@jinglepet.co with your order details.

Refund for Canceled Orders

• If your cancellation request is approved within the allowed timeframe, a full refund will be processed to your original payment method.

• Please allow 5-10 business daysfor the refund to reflect in your account, depending on your bank or credit card provider.

Changes to Your Order

• If you need to make changes to your order (such as address updates), please contact us within 12 hours.

• Once an order has been processed or shipped, modifications will not be possible.

For any questions or concerns, please reach out to us at support@jinglepet.co